Privacy Policy.

Sevahey is built on trust. This policy explains the types of information we may collect through the website and app, and how we use it to provide devotional services, verify Seva delivery, protect users, and improve the product.

Who Operates Sevahey

Sevahey is operated by SOHAL EXPORT PRIVATE LIMITED. Registered office: FL NO H -1004 SR NO-73/1 GERA'S PARK VIEW KHARADI, Pune – 411014, India.

Information We Collect

We may collect account details, contact information, booking details, sankalp or prayer instructions, payment status, device information, support messages, location signals needed for service delivery, and proof materials submitted by Sevaks such as photos, videos, notes, timestamps, and GPS metadata.

How We Use Information

• To create, assign, track, and complete seva requests.
• To verify that a Sevak reached the correct place of worship and submitted proof.
• To send booking updates, receipts, support messages, and safety notices.
• To prevent fraud, resolve disputes, and protect devotees, Sevaks, and places of worship.
• To improve the app, website, search, onboarding, and support experience.

Sharing

We share information only where needed to operate Sevahey, such as with payment processors, infrastructure providers, support tools, analytics providers, or where required by law. We do not sell personal information.

Proof, Location, and Media

Proof materials are central to Sevahey. Photos, videos, GPS summaries, timestamps, and Sevak notes may be shown to the devotee connected to a booking and reviewed by Sevahey for quality, safety, and dispute handling.

Retention

Proof photos and videos are automatically deleted 30 days after proof submission. Non-media booking evidence, such as timestamps, notes, and GPS metadata, may be retained for fraud prevention, dispute resolution, and legal obligations. Active account data is retained while the account remains open. When an account is deleted, personal profile data is erased after the 30-day cooling-off period, while financial, payment, tax, and accounting records are retained only where required and identifying fields on retained booking records are scrubbed.

Your Choices

You can contact us to request access, correction, or deletion of personal information where applicable. In the app, go to Profile → Delete my account to request account deletion. Some records may need to be retained for legal, payment, fraud-prevention, or dispute-resolution reasons.

Contact

Grievance Officer: Kunvar S. For privacy questions or grievances, contact grievance@sevahey.com.